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RAF Community Support

RAF Brize Norton Community Support Office The RAF Brize Norton Community Support Offices have a well-established team of staff who are expertly equipped to confidentially advise and signpost you to the most professional care/support agencies to support you at your time of need. Support information is available upon request which includes SR Family / Deployable packs and attendance at SR family lunches.  We would encourage you to sign up for their newsletter and request family packs from:


As an immediate relative of an ATr SR and Civilian staff member, you are eligible to contact them direct. Should you have a welfare concern please contact them using the below information:  Normal Working Hours:

Monday to Friday 0800 to 1700 hrs: 01993 897072                     01993 895973                        01993 897464


RAF Brize Norton Community Support Welfare Facilties

RAF Brize Norton Community Support Sharepoint Page (MODNET account required)

In an Emergency


Joint Casualty and Compassionate Centre (JCCC)

The JCCC provide Management of British armed forces casualties and compassionate cases 24 hours a day, 7 days a week, 365 days a year when an SR is deployed. Should an immediate family member of the Sponsored Reservist i.e. parents, spouse, partner, children or Legal Guardians experience life threatening, serious illness, urgent compassionate situations or worse the following number should be called:

Joint Casualty and Compassionate Centre (JCCC)

  • +44 (0) 1452 519951

The JCCC representative will listen to your emergency situation, ask questions, take notes and contact details, and inform you that they must confidentially pass on the information to other support agencies, including AirTanker Services, so that the incident may be dealt with appropriately.

Conversley, should an SR casualty occur, their nominated emergency contact and next of kin will be informed. The JCCC or AirTanker Services may be able to approve the travel of next of kin to the bedside of a casualty if appropriate.

RAF Community Support during COVID


The Community Support Centre and HIVE is temporarily closed. However, your Community Support Team and HIVE Information Officers are still here to support you.

If you have any questions or concerns then please do contact us as we are keen to keep in touch and support you during this time. The Community Support and HIVE Facebook pages will be updated regularly.

Welfare Houses are closed apart from essential Welfare requirements.

All Community Support services are no longer carrying out face to face appointments but will continue to provide their services via email or telephone, they can be contacted using the following details;

SCSO 07825 923327

Community Support  07989 138361 01993 895973 0203 8805639

SSAFA single point of contact available 24/7 03000 111 723 07971 069165 or 01993 896543 – Leave a message to be called back

Citizens Advice  07786 110939 Tues and Thurs only

Forces Mutual (Financial Advice) 07881 900917

                                         07989 662143

Bower and Bailey Solicitors – 01993 705095 to arrange telephone appointments